Frequently asked Cashier questions

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Frequently Asked Questions

When is the payment deadline?	How is my FACTS deferred payment adjusted when I drop or add classes?
Will I receive a bill?	If I signed up for FACTS and then get financial aid, do I make a payment?
How can I pay my tuition? At what locations?	When will my financial aid be disbursed?
What types of payments are acceptable?	How are refunds processed? How long does it take to get my refund?
What if my financial aid is not enough to pay for my classes?	When does the Colorado Opportunity Fund (COF) apply to my tuition? Can I pay before COF is in effect?
What if I cannot pay by the deadline?	When should I check with the Cashier's Office about my COF if I don't see it on my statement?
I made a partial payment, but was dropped from all my classes?	If I pay my full tuition before COF applies, do I get a refund?
What is the FACTS deferred payment plan?

Payment is due by 5:00 p.m. on the deadline date. The payment due date is listed each semester on the Cashier's Office Important Dates and in the Important Dates section of each Schedule of Courses.
After the payment deadline, payment is due by 5:00 pm on the next business day.
The college does not send bills. It is the student's responsibility to check outstanding balances online.

You must pay the remaining balance with cash, check, or credit card.
You may create a FACTS Deferred Payment Plan agreement based on the amount of tuition and fee balance after Financial Aid has been applied.

You will be dropped from your classes and will need to re-enroll in your courses on a space available basis.
If you are dropped for non-payment, you must re-enroll for courses and payment will be due by the next business day.

The college does not accept partial payments unless a FACTS Deferred Payment Plan agreement is created.

FACTS is FRCC’s deferred payment plan for paying college tuition and is available online to students.
There is a $35.00 enrollment fee each semester.
You sign up by logging into your student account and clicking on Student Menu, Student Account Menu, FACTS Deferred Payment Plan.
Students may enroll in FACTS until the 10th week of the semester.
In order to sign up for FACTS, students must use a VISA, MasterCard, Discover, American Express, Checking or Savings account with an automatic payment. Cash is not accepted as an initial form of payment.

The college adjusts the agreements within ten (10) business days for increases and three (3) business days for decreases, prior to payments being drafted by FACTS.
Agreements are never terminated by the college.

Yes, until the Financial Aid is disbursed to your account and reduces your tuition owed balance.

Disbursement of Financial Aid onto student accounts will occur after the last day to drop/add for the 15 week semester.
If a refund is due to the student, you may anticipate receiving the refund in about three weeks after the funds have been disbursed to the student's account.

All refunds are generated in the form of a check mailed to the student. Please ensure that your address on file is current.
Processing of regular refunds begins the first week of courses.
After a refund has been processed, the student will receive the refund check within 2-3 weeks.

If you are a resident student that has applied and authorized your COF stipend, COF should apply to your account within 24-48 hours.
You may pay prior to COF being applied, but you will need to pay the full resident tuition plus COF.

Within 48 hours of applying/authorizing. This will ensure the appropriate steps have been taken for COF to apply and/or to make sure the account doesn’t have any errors.