Leadership, Management & Business Skills

Each manager in your organization has his or her own unique strengths and leadership style. Yet there are certain skills and abilities that are critical to managing a high performance organization with shared communication, efficient coordination and continuous creativity. This customized series begins with an analysis of your current team issues and tailors specific activities and processes to resolve them.  Learn skills and proven methods to increase productivity, collaborative problem-solving, decision making, and conflict resolution using real scenarios for on-the-job application. 

Client Spotlight

 

Experience More Alignment and Productivity on Your Team

Becoming a Manager:  Gain credibility and learn how to delegate, document and coach. Bonus: take a look at influencing up, down, and across the organization.

Managing Diversity: Practice techniques for managing differences across boundaries and generations.

Motivating High Performance: Proven strategies and team activities to empower impact and creativity.

Meeting Management: Learn the primary types of meetings and design meeting templates to lead crisp, effective meetings.

Change Management:  Review the basic components of change management, assess your team’s readiness, and write a change management approach for your team.

Managing Performance and Metrics: Develop performance metrics and a balanced scorecard based on your team’s goals and mission statement. Then learn effective techniques for reinforcing and correcting performance.

Managing Customer Service:  Create a culture of service excellence with a tool kit of listening, probing, and problem solving.

Managing Conflict:  Discover your own approach for handling conflict and try different approaches in various situations. Learn proven methods for resolution and constructive feedback.

Management Ethics: Learn the situations and repercussions of today’s workplace ethics and how leaders respond to the challenges with responsible action.

Delivering Effective Presentations: Learn skills for strong vocal and physical delivery skills. Create clear and compelling visuals to align your message with your audience members.

Technical Business Writing: This workshop will show participants the right and wrong way to constructively deliver effective documents for both internal and external communications. Areas to be addressed include poorly written memos, letters, emails, requests for capital expenditures, technical reports, social media posts, blogs, press releases, and thank-you notes.

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