Leadership and Management

This training takes leadership through dealing with and leading change by reviewing the past, present and/or potential future changes. Course explains the cycle of change, how to move through it comfortably and take action.

LEARNING OBJECTIVES

• 8 Steps/phases successful companies follow
• Apply the 8 Step process
• Increase confidence, conviction and communication
• How to implement a plan and communicate a change

This training provides participants with an opportunity to learn and apply essential communication skills to improve their effectiveness as leaders, managers and supervisors. Some of these essential skills include: gaining respect by laying a foundation of consistency, professionalism, fairness and integrity; setting priorities and identifying ways to use time effectively and respect others’ time; motivating their best employees; discovering the benefits of effective problem solving and decision making processes; building more trusting and satisfying professional relationships through effective conflict management; utilizing tools for having “tough, emotionally-charged conversations” with more confidence for improved outcomes.

This training program can be delivered as a complete program or as individual stand-alone classes.

Effective Management and Supervisory Skills

LEARNING OBJECTIVES

• Set clear performance expectations
• Give appropriate feedback regarding performance
• Explain the key factors of productive working relationships
• Set priorities
• Determine ways to use their time effectively and RESPECT others’ time
• Identify effective ways to motivate their best employees

Conflict Management and Difficult Conversations

LEARNING OBJECTIVES

• Determine ways to strengthen cooperation and foster understanding
• Effectively mitigate and manage contentious situations
• Explain the differences between conflict resolution and conflict management
• Manage conflict-causing employees
• Identify potential sources of conflict and common causes of defensive behavior
• Conduct difficult or emotionally-charged conversations with enhanced confidence and more productive outcomes

Problem Solving and Decision Making

LEARNING OBJECTIVES

• Describe the basic components of an effective problem-solving process
• Identify various tools to effectively remove barriers during a problem solving or decision-making process including – expanding, gathering and organization tools
• Establish criteria upon which a decision is made
• Evaluate the effectiveness of a solution or decision

This program focuses on the most overlooked and essential premise necessary to understand the nature of the employment relationship. We’ll clarify that premise, then build outward by introducing proven structured methods (thinking processes) for mastering the thoughtful work of identifying, analyzing, processing, and solving a wide-range of people-performance and behavior problems. Participants will also learn effective “thinking” processes for determining the root cause(s) of performance failures as well as how to effectively process, sort, queue and execute the constant stream of demands on their time. Solving problems through the lens of Critical Thinking quickly becomes second nature because it’s so effective and efficient. Relying on and making decisions based on fact, logic and evidence is the product of critical thinking. Businesses run better when problems are solved through the precision and efficacy of critical thinking. 

LEARNING OBJECTIVES

• You, Inc. – the essential premise 
• Expected standards of performance – no guesswork here 
• The Supervisor’s #1 responsibility and core competence – by Ockham’s Razor 
• Root Cause Determination – Management or Employee assignable? 
• Solving People problems – the 4-Test Diagnostic 
• Leader Fundamentals – what to ‘Know and Do’ well 
• Legacy issues – We’ve always done it that way; How to handle the Then and Now 
• The Buck Stops Here – the flow of influence 

As a member of the management team, you know the financial data that drives your company. Your financial management and accounting system provide no shortage of financial data to analyze. The quantity of information is seldom an issue. The interpretation and use of that financial information is the real issue. Finance for Non-Financial Managers aims to bridge the financial literacy gap between corporate financial data and approved users of financial information.

LEARNING OBJECTIVES

• To familiarize participants with structure, terminology and key learning areas
• Introduction to the mechanics of Income Statement, Balance Sheet, and Statement of Cash Flows 
• Overview of company equivalent of Cost of Goods Manufactured (COGM) and its component parts
• Matching principle and link between Work-In-Progress and COGM
• What it all means for profitability
• Explanation of Case Study approach
• Lessons learned and key takeaways
• Identification of key issues
• Quantification of key variables, interpretation and analysis
• Outline of reports and key applications

Using your business model this course teaches the keys of strategic planning: analysis, formulation, and implementation. Proven methods and a vast array of current strategic thinking will be included. Bring your challenges to this course and get answers.

The 4A Model (a strategy framework focusing on four primary factors that support execution excellence: alignment, ability, architecture, and agility) may be used in this training.

LEARNING OBJECTIVES

• Learn how to connect analysis to execution
• Tips for successful strategy development and execution
• Learn how to confirm the necessary structures are in-place for effective execution
• Understand how oversight is integral to effective strategy formulation