Essential Skills

This course is designed to bring together the culture and mission of your organization. Content involves components involving teams, communication, personal behaviors and how these factors impact co-workers, the business and customers.

LEARNING OBJECTIVES

• Learn how behaviors affect relationships with customers
• Learn best actions for facilitation with positive interactions, internally and externally
• Identify 5-core values using Value Assignment
• Establish connection to organizational values

Class helps to recognize and identify differing critical problems present in work environments on a daily basis. Participants will learn how to recognize and articulate a problem by identifying assumptions and definitions and learn how to describe the process of problem solving. Focus will be on critical thinking around basic business functions, keys to success in business, and key performance indicators (KPI). 

LEARNING OBJECTIVES

• Identify and employ different tools and techniques for generating possible solutions and corrective actions
• Gather and interpret information, data, evidence and criteria to evaluate a problem 
• Communicate effectively with others to figure out solutions to complex problems
• Find workable means for solving problems
• Recognize unstated assumptions
• Appraise evidence and evaluate arguments
• Recognize the existence (or non-existence) of logical relationships
• Learn to test theories, conclusions and generalizations

This training is designing to provide employees with the critical tools to improve both internal and external customer relationships to provide excellent service.

LEARNING OBJECTIVES

• Identify the 4 components necessary for building effective relationships with others
• Apply appropriate communication skills to resolve common service challenges
• Explain and use key skills to address customers’ specific concerns and/or questions
• Provide effective solutions for solving customer issues and problems
• Create and implement a personal action plan for building better, more effective relationships

This course utilizes the DiSC behavioral model to enhance individual and team productivity and efficiency. Participants complete individual assessments online that the instructor uses to create customized course content.

LEARNING OBJECTIVES

• Understand and learn to work with each profile type
• Improve teamwork and collaboration
• Increase self-awareness and impact on others
• How to develop effective work relationships
• Determine leadership style

This course covers all aspects and best practices for how to manage virtual meetings. Join us and understand the finer details of a successful and effective virtual meeting. Topics are focused on technological aspects but can be customized to your needs. 

LEARNING OBJECTIVES

• Choose the right platform, Pros/Cons and Usage
• Establish rules of engagement
• Plan an effective virtual meeting
• Optimize connection and communication
• Increase efficacy of virtual features

This course teaches problem-solving methodology using 8D for process, product, and service improvement. Focusing on a team synergistic approach, these 8 Disciplines seek to efficiently identify root cause and establish permanent corrective actions to minimize or eliminate problem reoccurrence.

This course can be customized from Basic through Advanced.

LEARNING OBJECTIVES

• Eight Disciplines (8D) framework for problem solving
• PlanningDoingCheckingActing (PDCA) methodology
  • Utilizing an A3 (problem solving tool) approach to framing and addressing problems

Regardless of how strong or effective teams are, all teams hit “bumps” or “snags” along the way to achieving their goals and objectives. How teams handle bumps or problems is crucial for success and often distinguishes high performing teams from lower performing teams. Therefore, this training program examines some of the most commonly used effective processes for team decision making as well as specific problem solving tools to successfully address barriers and/or roadblocks to results.

LEARNING OBJECTIVES

• Define some of the most common, effective decision making processes
• Identify and utilize a variety of tools to successfully address bumps or barriers to the achievement of team objectives or results
• Examine the risk/benefit analysis associated with decisions

• Link some of the core competencies of effective team leadership with successful problem solving and decision making

This course offers participants the interpersonal aspects of how to develop into a synergistic and effective team. This course is structured such that participants will understand via their role within the structure of their team, and that they are actively learning and developing new skills. Team involvement has the power to move staff into leadership roles and to move businesses to the next level.

LEARNING OBJECTIVES

• Describe five dynamics necessary for the development of high performance teams
• Define six essential qualities of effective team members
• Explain six core competencies of effective team leaders
• Identify how to personally add value to your team’s performance

Setting priorities and managing time effectively is basic to managing individual and organizational performance. Pressure to find innovative ways to achieve goals, pay attention to competition, respond quickly to employee and customer needs, and enjoy life outside of work is intense. This course provides a self-directed assessment of current time management effectiveness in 12 key areas and helps to develop strategies for time management skills. 

LEARNING OBJECTIVES

• Recognize how your time is spent
• Identify challenges
• Acknowledge personal limiting beliefs
• Learn strategies to change your approach and results
• Maximize available tools