Health Care Customer Service Basics

health care customer service

Training for High-Demand Health Care Jobs

You will be trained to be a health care administrative assistant knowledgeable in medical terminology and Electronic Health Records (EHR).

You'll learn how to manage the daily operations of a medical facility, check in patients, verify patient insurance, and provide quality customer service to patients.

Courses Include:

This 6-credit program can be completed in one 15-week semester.

Customer Service in Health Care
(2 credits) 
A solid introduction to customer service theory and techniques used in health care. You'll learn how to serve diverse populations with cultural sensitivity, how to use therapeutic communication, conflict resolution and negotiation, and employee/employer relations.
Computers in Health Care
(2 credits)
Learn about computers and software used in the health care industry. You'll learn the basic features of selected software, hardware terminology, software and online resources, and electronic health-based research.
Medical Record Terminology
(2 credit)
Become knowledgeable in medical terminology and interpreting medical records. You'll learn pathophysiology for major body systems, and commonly used medical abbreviations, with an emphasis on combining complex prefixes, roots and suffixes.

Affordable Tuition

As a Colorado resident, the state will pay a portion of your tuition, making our already low tuition even more affordable. For $900, you'll be prepared for a customer service job in the booming health care industry.

Salary You Can Expect


Entry Average Experienced
Administrative Assistant $28,475
$38,021
$42,794

Colorado Department of Labor and Employment (2016)

Fall Classes Start in August

Get registered now before classes fill up. Your first step is to complete an online application to FRCC. If you have questions, please get in touch with us at (303) 404-5090 or email us.


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Questions?

Contact us:

(303) 404-5090 | Email Us